Shipping costs for deliveries within Germany:

- For orders under €75: €4.90

- Free shipping on orders of €75 or more

- Shipping takes place within 48 hours; delivery times of the shipping providers must be added.

Shipping costs for deliveries within the European Union:

Shipping costs are €8.90, regardless of the order value.

- Shipping takes place within 48 hours; delivery times of the shipping providers must be added.

Shipping costs for deliveries to Switzerland:

- Shipping fee: €13.90, regardless of the order value.

- Shipping takes place within 48 hours; delivery times of the shipping providers must be added.

Note regarding deliveries to non-EU countries:

If the delivery is to a non-EU country, the customer may be required to pay additional customs duties, taxes, or fees, not to the supplier, but to the relevant customs or tax authorities in that country. The customer is advised to inquire about the details with the customs or tax authorities before placing an order.

You can check the status of your order in your order history. If it hasn't been shipped yet, we're already working to get it to you as quickly as possible. If you've already received a shipping confirmation, please use the DHL tracking link from that email to view the current status of your order.

If there is an error in your delivery address (e.g., if the house number is missing), DHL cannot deliver the package directly. In such cases, the shipment is usually forwarded to a nearby parcel shop.

This also applies if the name on the doorbell is different from the name you provided when placing your order.

Once your order has been shipped, you will receive a shipping confirmation with a DHL tracking number. You can use this number to track your shipment and see where your package is.

All our injection-molded parts, wire hangers, and even the packaging are manufactured in Germany and consist of
100% made from recycled materials. We build all our holders ourselves in our workshop.
The main site is in Giessen, Hesse. Injection molding is carried out by a
leading producers in plastics manufacturing in Germany, to the highest
Ensuring quality. We place great importance on quality in all our products.
Emphasis on local origin and sustainable materials.

Our portfolio is constantly growing – because we are continuously working on new FESCHD products. We place great emphasis on sustainability, the highest quality, and practical everyday usability. Look forward to many exciting new products: from functional companions for an active lifestyle to stylish lifestyle items.

Our FESCHD phone cases for selected models are made from natural, genuine slate and are perfect for use in your home.
Suitable for everyday sports activities.
They not only give your phone a stylish look, but also impress with their high level of everyday usability. Thanks to the slim design and the practical adapter plate, the case adds hardly any bulk – everything remains comfortable, even in your trouser pocket.
At the same time, it offers comprehensive protection for your mobile phone.

Yes, vibrations are effectively dampened by the integrated rubber pad under the adapter plate, while the spring steel of the finger ring reliably absorbs shocks. This ensures your smartphone remains optimally protected even on bumpy rides.

• Delivery is available throughout Europe. Delivery days: Monday–Saturday.
• Orders are only shipped on weekdays. Weekdays are Monday to Friday, excluding public holidays.
• Delivery times depend on various factors, such as the product, address, or shipping method. During sales or promotional periods, delivery may take longer than usual.
• Please note that orders placed on a public holiday or the day before may be subject to shipping delays.
  
  

You can also pick up your goods directly from our premises. To ensure that someone is there, please make an appointment with us beforehand.

Simply send us an email to info@feschd.com and we'll arrange an individual appointment with you. You can find us by appointment at Kerkrader Str. 11, 35394 Gießen.

You can manage the delivery yourself via the tracking link in the DHL email. For example, you can redirect your package to a neighbor or a nearby pickup point, or set a new delivery date.

Once your order has been shipped, you will receive an email from us with the tracking number. This allows you to check the current status of your delivery at any time and see how it is progressing.

Important: If your order hasn't arrived 7 business days after shipment (not after ordering), please contact us via our chat. We will then take care of your request as quickly as possible.

Please log in to our customer portal on the website using the email address you used to place your order.

Select the products you wish to exchange, return, or cancel, and describe in detail in the notes field what you want and why.

Important: Returns can be made without any problems within 14 days, provided the products are unused and in perfect condition.

After you submit your request, we will review it and send you the next steps, as well as a return address or further information if applicable.

The adapter plate is not compatible with MagSafe or inductive charging – our magnet is simply too strong and interferes with the charging coil. While we are working on a MagSafe version, it would require a significantly weaker magnet. This would severely compromise one of our key features – the exceptionally secure fit. Therefore, we have not currently prioritized its development.

A silicone sleeve is used as a material for attaching the adapter plate.
unsuitable. We always recommend a hard plastic case instead.
Anti-grease coating. This ensures the adapter plate adheres to the
The high-quality 3M adhesive tape is rock-solid, and you can even attach your phone to the
Securely fasten the vehicle for the toughest rides on the road or in the forest.

The FESCHD Bike Mount is compatible with round handlebars with a diameter of 25.4 mm, 31.8 mm up to a maximum of 35 mm.

The FESCHD Aero Mount is compatible with flat handlebars that have at least two mounting holes on the underside. It comes with two M4 and two M5 screws.

Absolutely! Your FESCHD holder on your bicycle always offers maximum
Stability, regardless of the weather. You can use the FESCHD system without hesitation at
Use it rain or shine. Most mobile phones are now waterproof or at least water-resistant – so nothing stands in the way of a bike tour in bad weather with the FESCHD system.

The great advantage of FESCHD is that you can use any mobile phone with our system. The adapter plate can be attached to your own phone case, so you can start having fun right away on your bike or in your car.

Please pay attention to our material recommendations when gluing on the adapter plate.

This ensures that the adapter plate adheres optimally to your phone case and stays in place permanently.

In addition, we offer matching, high-quality FESCHD phone cases for selected models. You can find these in our shop.

Many of our customers are already using our system on their motorcycles. Make sure the handlebar diameter is 25.4 mm, 31.8 mm, or 35 mm to ensure a secure mount.

Always secure your phone with the mechanical finger ring for optimal locking.

You can watch a video about the assembly process at the following link: [Link to video]

There you can see how the bicycle holder is attached to the
handlebar attachment and how the adapter plate is attached to the mobile phone.

You can also find lots more information, tips and application examples about our products and their optimal use on our social media channels.

Instagram: https://www.instagram.com/feschd/

TikTok: https://www.tiktok.com/@feschd

Our adapter plate is equipped with a sturdy finger ring that provides extra grip – even on uneven paths or challenging terrain. To ensure your phone is secure, simply fold the finger ring over before riding. This will lock it into the bike mount and keep your smartphone firmly connected to the system – no matter what surface you're riding on.

Our products always include all the screws or Allen keys needed for installation. This allows you to install your FESCHD product quickly, easily, and without additional tools, so you can get started right away.

Mounting our products is incredibly easy – whether it's a bike mount, light, or other accessory. In most cases, everything can be mounted in just a few minutes or simply needs to be attached with adhesive. Each product also comes with a short instruction manual that shows you how, step by step. So you'll be ready to go in no time.

Yes, we sell our product range to retailers. Our products
are available in selected bicycle shops throughout Germany. Please note
However, this is usually the Universal Bundle. All other products are available exclusively in our online shop.

Basically, we want to control the sale of our products ourselves – either through our online shop or through selected, trusted retailers.

Nevertheless, there are now various ways in which retailers – whether in brick-and-mortar stores or online – can obtain our products and offer them at any price they choose. It is particularly important to us that this remains fair for all customers.

You can find our Universal Bundle on Amazon, for example. But we're happiest when you order directly from our online shop – because only there do we have complete control over the entire process from start to finish.